What is a pre-order?
The pre-order piece is a piece which you have the opportunity to purchase in preview from a new and limited edition. It means that the item is still in production when ordered and not instantly available in our stock. Once you run checkout it is important to verify if the product is in pre-order or not. Delivery times may be different for pre-orders.
Advantages of buying a pre-order piece?
The advantage of buying a piece in pre-order is that you can guarantee the piece you want without risking that it runs out as soon as it is available in our studio. Some limited editions could be selling fast and for this reason, their stock can run out even before they are physically available in stock.
How long will it take to ship out my pre-order?
Waiting times vary from article to article. Usually, the estimated waiting time is of 15 working days from the date of publication of the item. Once that the item is available in our warehouse, your order will be dispatched within two days.
Please keep in mind that if you placed an order containing a pre order item, the entire order will be on hold and dispatched at once.
When a delay occurs and why?
The items of our collection are exclusive. For this reason, the manufacturing process requires several production and processing steps. The production sequence is linear, although mistakes may occur.
In the unlikely event of a delay, our Customer Care will get in contact with you as soon as possible.
Can I combine in stock and pre-order items?
Yes you can!
Create two distinct orders: one including items available in stock and the other including items in pre-order. The one including available items will be dispatched in accordance with our shipping times policy.
Place a combined order and wait for the items in pre-order to arrive. In this case, the whole order will be hold and dispatched entirely.
Contact us for further information on pre-order products.
Can I cancel a pre-order item?
Yes you can, just keep in mind that pre-orders may be canceled within two hours from the purchase. From that moment on it won't be possible. If you have changed your mind about the product purchased in pre-order within 2 hours, you can cancel the item from your order by contacting our Customer Care team.
Furthermore, if the 25 working days have been exceeded it is possible to request the cancellation of the pre-order item.